Engaging with suppliers:
How we do business at Synchrony

Our suppliers

Suppliers are critical to Synchrony's success and we have committed to build strong relationships with qualified suppliers whose capabilities align with our values and business goals.

Synchrony actively engages with business of various sizes. As we grow our supplier network, our focus remains on broadening access and opportunity across our supply chain.

Become a Synchrony supplier

Do you have new and innovative products and ideas? Tell us about your company and your unique ambitions to partner with us by completing a profile. We'll review your profile for future sourcing projects and contact you if we see a fit. Read our Supplier Welcome Package to learn more about becoming a Synchrony supplier.

Register with us
The Synchrony Source to Pay team optimizes the company's performance in relation to the purchase of software, goods, and services while attracting, growing, and retaining the most qualified suppliers.
We will:
  • Engage with certified and qualified suppliers representing a variety of business perspectives
  • Identify and onboard suppliers who bring unique capabilities and innovative approaches
  • Promote economic development and partnership in the communities where we operate
  • Monitor the key characteristics of suppliers who work with Synchrony including: ownership structure, leadership and employees and its philanthropic activities.
  • Engage with a broad range of qualified suppliers across categories that support Synchrony’s business needs

Existing suppliers

Thanks for all you do for us! We're here for you, too. Everyone has questions occasionally, so these tools and tips will help you navigate our Sourcing and Supplier Risk Management.

Synchrony has partnered with Coupa to manage our source to pay and supplier data. Coupa is an automated platform and industry leader in applications pertaining to Sourcing, Contract Management, eProcurement, Invoicing, Payment and Supplier Risk Management. Suppliers can register and create a free account with Coupa to use their Coupa Supplier Portal (CSP) to self-serve and manage their profile information with Synchrony.

Coupa Supplier Portal (CSP)

Get started with CSP

A one-stop-shop to get registered and set-up in CSP

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Register for CSP

Need to register to use CSP? Start here!

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Create a Coupa account

After registering for CSP, create your account

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Account, sign in & registration FAQs

Find answers to registration, sign in and account questions

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Invoices

Invoices

Learn how invoices are accepted using Coupa

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Create or edit an invoice

Review instructions for creating/editing invoices

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View & manage invoices

Learn how to view and manage your invoices here

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Invoice FAQs

Invoice questions? Review this FAQ guide

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Purchase orders

Purchase orders

Learn the ways to receive purchase orders

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View & manage purchase orders

Learn how to view & manage your purchase orders

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Purchase orders FAQs

Purchase Orders questions? Review this FAQ guide

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Do you have a problem? Let us know! Email Technical Support at:
VM@SYF.COM

Supplier risk management

Our primary focus is to execute comprehensive Supplier Risk Management that proactively identifies, mitigates, and manages risks associated with the use of third party suppliers delivering the best overall performance and complies with the many regulatory requirements in this area.

Our requirements

  • Read and understand our Supplier Code of Conduct
  • Adhere to contractual responsibilities
  • Comply with the spirit and letter of all applicable laws and regulations
  • Complete and return all correspondence in timely manner
  • Treat Synchrony’s customers fairly and with the utmost respect

Appropriate to the risk and complexity of the engagement SOME or ALL requests may apply as part of Synchrony Risk-based Controls

Higher risk when:

  • Customer/cardholder interaction.
  • Services are subject to laws/regulations.
  • Sensitive data is shared.

Lower risk when:

  • Low exposure to operational loses.
  • Services are not subject to law/regulations.
  • No sensitive data is shared.

Synchrony requests to suppliers

Performance
reviews

Site visits

Compliance with laws and regulations

Training
requirements

Problem
escalation

Responses to emergency

Questionnaires: Data security, financial health, business continuity, compliance, technology

Supplier responses to Synchrony

MIS Reports: SLAs, performance, service, delivery, defects

Subcontractor
compliance

Services changes

Current contact information

Customer complaints

Issue escalation

Responses to questionnaires listed above